FAQs • Fitchburg, MA • CivicEngage

How can I tell if there is a snow emergency parking ban in effect?: Snow Emergency Parking Ban's are announced in the Alert Center of the city website. During a Snow Emergency you will also find the alert in a bar across the top of the home page. For information about parking bans, municipal snow closures and city ordinances related to snow please visit www.fitchburgma.gov/snow.

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Public Works - Streets Division

1. How do I report a pothole on my street?: Requests to repair potholes can be submitted online via SeeClickFix or over the phone at 978-829-1900.

2. I hit a pothole and would like to file a claim, who do i contact?: Claims should be filed with the Mayor's Office. You can download the form online or contact the Mayor's Office at 978-829-1801.

3. How can I tell if there is a snow emergency parking ban in effect?: Snow Emergency Parking Ban's are announced in the Alert Center of the city website. During a Snow Emergency you will also find the alert in a bar across the top of the home page. For information about parking bans, municipal snow closures and city ordinances related to snow please visit www.fitchburgma.gov/snow.

4. How can I tell if a tree belongs to my property?: If the main trunk of a tree is entirely on your property, it is your tree whether you planted it, a previous owner planted it, or nature put it there. If the main trunk is split along the property line the tree belongs to both properties and cannot be removed with both owners consent. If you are not certain about the boundary between your property and the City's property you can contact the Engineering Division for clarification.

5. How do I request the City trim a tree along the side of the road?: The City cannot prune trees that are not planted on public property. Additionally, the City does not trim tree branches due to encroachment on electrical wires; to report a needed pruning due to a branch's proximity to wires, contact Unitil at 888-301-7700. If the tree is on public property you can report the tree online through SeeClickFix or contact the DPW at 978-829-1900.

6. My trash/recycling wasn't picked up today?: The City's trash and recycling program through Waste Management is overseen by the Fitchburg Health Department. To report a missed pickup you can submit an online report or contact the Health Department at 978-829-1870. Visit the Health Department webpage for for more information about trash and recycling schedules, proper recycling, bulk item pickups and more.