Covid-19 Alerts & Notifications

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April 1, 2020 8:00 AM

Municipal Building Closures Extended

On April 28, Governor Baker issued an extension to the non-essential business emergency order, until May 18, 2020, and the Department of Public Health’s Stay-At-Home Advisory remains in effect. Updates by the Baker Administration have been made to provide clarification and additions of essential services and workforces related to COVID-19 that are permitted to operate brick and mortar facilities during the emergency. A list of those services can be found here.

On March 16, 2020, Mayor DiNatale issued a directive that would close all municipal owned buildings to the public, with minor exceptions to the Police and Fire Departments, moved municipal staffing levels to essential personnel, and non-essential staff to be working remotely. This was in effect from March 17, 2020 – April 6, 2020.

To align the City’s operations with Governor Baker’s Executive order, The City of Fitchburg will continue to work on essential staffing levels and will remain closed to the public, until further notice. We would like to emphasize that the City is still open to conduct business through telephone and email. Constituents and businesses can call City departments, visit our website, and schedule inspections with related inspectional departments.

We ask for your patience during this time as we are working with minimal staff. As a reminder, if your phone call is not immediately answered, please leave a detailed voice message and municipal staff will get back to you.

Payments can be made online at - Treasurers Office,
Through the red drop box (no cash) outside City Hall, by mail, or by Telephone at 844-257-6068.

Online permitting is available for the Building Dept. by visiting

* Fitchburg Fire Department – entrance into Headquarters, 33 North Street, for vital paperwork or services only will be approved by the Fire Chief, Kevin Roy. Please contact Chief Roy at 978-345-9664 for these purposes.

*Fitchburg Police Department – the Main Lobby of the Fitchburg Police Department will remain open to the public.
- The Records Department Lobby will be closed to the public. The Records
Department will remain staffed and will handle requests via telephone at
- Sex Offender Registration will remain available. Registrants will submit
their applications to Dispatch and will then receive a phone call from the
Records Manager. Any questions should be directed to the Records
Manager at 978-345-9645.
- FID and LTC applications and renewals will continue to follow established
protocol. Appointments must be made with Detective David Daigle via
telephone at 978-345-1237.

* City inspections from inspectional departments are now available. Please visit the individual department's page for contact information, and additional information on how inspections will be conducted.

City Departments:
Mayor Stephen L. DiNatale 978-829-1801
Airport 978-345-9580
Auditor’s Office 978-829-1840
Assessor’s Office 978-829-1860
Building Department 978-829-1880
Cemetery Department 978-345-9578
Clerk’s Office 978-829-1820
Community Development Office 978-829-1890
Fire Department 978-345-9660
Health Department 978-829-1870
Human Resources 978-829-1808
Information Technology 978-829-1810
Library 978-829-1780
Parks & Recreation 978-829-1815
Payroll Department/Benefits 978-829-1845
Police Department 978-345-4355
Procurement Department 978-829-1850
Public Works Department 978-829-1900
School Department 978-345-3200
Senior Center/Council on Aging 978-829-1790
Waste Water Department 978-345-9622
Water Department 978- 345-9616
Treasurer’s Office 978-829-1830
Veterans Office 978-829-1797

Thank you Fitchburg residents for your patience and understanding during this time. City officials will make every effort to continue to provide the best services for our constituents.

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